Terms and Conditions

1. Acceptance of Terms

By accessing and using Velava Aspire Groups’ services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part, please discontinue use of our services immediately.

2. Services Description

Velava Aspire Groups provides:

  • Business registration and incorporation services
  • NGO and trust registration services
  • Compliance and filing services
  • Certification and licensing services
  • Digital and creative services
  • Consultation and advisory services

3. Client Eligibility

To use our services, you must:

  • Be at least 18 years old
  • Have legal capacity to enter binding contracts
  • Provide accurate and complete information
  • Have authority to represent the organization (if applicable)

4. Registration Process

4.1 Document Submission

  • Clients must provide complete, accurate documents
  • We verify documents for authenticity
  • Additional documents may be requested as needed

4.2 Application Processing

  • Processing times vary by service and government departments
  • We provide estimated timelines but cannot guarantee exact timeframes
  • Delays due to government processes are beyond our control

5. Fees and Payment

5.1 Service Fees

  • Quoted fees are exclusive of government charges and taxes
  • Additional services may incur extra charges
  • Prices are subject to change without prior notice

5.2 Payment Terms

  • 50% advance payment before service commencement
  • Balance payment upon service completion
  • Payment methods: Bank transfer, UPI, online payment gateways

5.3 Refund Policy

  • Advance payment is non-refundable once work commences
  • Full refund if service cannot be initiated due to our limitations
  • No refund for rejected applications due to client-provided incorrect information

6. Client Responsibilities

6.1 Information Accuracy

  • Provide complete, accurate information and documents
  • Disclose all relevant facts affecting the service
  • Update information changes promptly

6.2 Cooperation

  • Respond to information requests promptly
  • Provide necessary signatures and documents when required
  • Cooperate with verification processes

6.3 Compliance

  • Adhere to applicable laws and regulations
  • Maintain required licenses and registrations
  • Fulfill ongoing compliance obligations

7. Our Responsibilities

7.1 Service Delivery

  • Exercise due diligence and professional competence
  • Maintain confidentiality of client information
  • Provide regular service updates
  • Meet agreed timelines where possible

7.2 Limitations

  • We are not legal advisors unless specifically engaged as such
  • Final approval rests with government authorities
  • We cannot guarantee application outcomes

8. Intellectual Property

8.1 Our IP

  • Website content, logos, and materials are our property
  • Clients may not reproduce or distribute our materials without permission

8.2 Client IP

  • Client-provided materials remain client property
  • We maintain confidentiality of client proprietary information

9. Confidentiality

9.1 Information Protection

  • We protect client information using reasonable security measures
  • Confidential information is not disclosed without consent
  • Exceptions: Legal requirements or government directives

9.2 Data Usage

  • Client data used solely for service provision
  • We may use anonymized data for analytics and improvement

10. Liability and Indemnification

10.1 Liability Limitation

  • Maximum liability limited to service fees paid
  • Not liable for indirect, consequential, or punitive damages
  • Not liable for delays due to government processes or force majeure

10.2 Client Indemnification
Clients agree to indemnify us against claims arising from:

  • Breach of these terms
  • Provision of inaccurate information
  • Illegal use of our services

11. Service-Specific Terms

11.1 Registration Services

  • Success depends on client eligibility and document accuracy
  • We facilitate but cannot guarantee registration approval

11.2 Compliance Services

  • Clients must provide complete financial information
  • We rely on client-provided information accuracy
  • Final responsibility for compliance remains with client

11.3 Digital Services

  • Clients must provide necessary brand guidelines and assets
  • Approval timelines affect project delivery
  • Revisions limited to agreed number in scope

12. Termination

12.1 By Client

  • May terminate with written notice
  • Advance payments non-refundable if work has commenced

12.2 By Us

  • May terminate for breach of terms
  • May terminate for non-payment or non-cooperation
  • Provide reasonable notice where possible

13. Dispute Resolution

13.1 Negotiation

  • Parties attempt to resolve disputes amicably
  • 30-day negotiation period before escalation

13.2 Arbitration

  • Unresolved disputes referred to arbitration in Coimbatore
  • Arbitration governed by Indian Arbitration and Conciliation Act

13.3 Jurisdiction

  • Courts in Coimbatore, Tamil Nadu have exclusive jurisdiction

14. Force Majeure

Not liable for delays or failures due to:

  • Government restrictions or changes
  • Natural disasters
  • Internet or system failures
  • Other circumstances beyond reasonable control

15. Amendments

  • We may modify these terms at any time
  • Continued use constitutes acceptance of changes
  • Material changes communicated to active clients

16. Severability

If any provision is found invalid, the remainder of terms remains enforceable.

17. Entire Agreement

These terms constitute the complete agreement between parties, superseding prior discussions.

18. Contact Information

Velava Aspire Groups
Address: 17/10B, Raheem Nagar, 2nd Street,
Coimbatore North, Edayarpalayam,
Coimbatore – 641025, Tamil Nadu

Email: velavaaspiregroups@gmail.com
Phone: +91 90954 44514

Office Hours: Monday-Friday, 9:00 AM – 7:00 PM IST