Privacy Policy

1. Introduction

Welcome to Velava Aspire Groups (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services through our website, mobile applications, or in-person consultations.

By accessing our services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

  • Full name, contact details (email, phone number, address)
  • Date of birth, gender, photograph
  • Government identification numbers (PAN, Aadhaar, Passport)
  • Business registration details and documents
  • Financial information for payment processing
  • Digital signatures and biometric data

Non-Personal Information

  • Browser type and version
  • IP address and device information
  • Website usage patterns and analytics
  • Service preferences and history
  • Cookies and tracking data

Sensitive Information

  • Financial records and bank details
  • Legal documents and certificates
  • Tax information and compliance records
  • Proprietary business information

3. How We Collect Information

Direct Collection

  • Through our consultation forms and applications
  • Via email, WhatsApp, and phone communications
  • During in-person meetings and document submissions
  • Through payment processing platforms

Automatic Collection

  • Website cookies and tracking technologies
  • Server logs and analytics tools
  • Mobile application usage data
  • Social media interactions

Third-Party Sources

  • Government portals and regulatory bodies
  • Banking and financial institutions
  • Business partners and referral sources
  • Public databases and records

4. How We Use Your Information

Primary Purposes

  • To provide and manage our services effectively
  • To process registrations, applications, and filings
  • To communicate about service updates and status
  • To ensure compliance with legal requirements
  • To process payments and manage accounts

Secondary Purposes

  • To improve our services and customer experience
  • To send promotional offers and updates (with consent)
  • To conduct market research and analysis
  • To prevent fraud and ensure security
  • To maintain legal and business records

5. Information Sharing and Disclosure

We May Share Information With:

  • Government Authorities: As required for registrations and compliance
  • Financial Institutions: For payment processing and verification
  • Legal Bodies: When required by law or legal proceedings
  • Service Partners: Who assist in delivering our services
  • Professional Advisors: Lawyers, auditors, and consultants

We Do Not:

  • Sell your personal information to third parties
  • Share information for marketing purposes without consent
  • Disclose sensitive data unless legally required

6. Data Security Measures

Protection Methods

  • SSL encryption for data transmission
  • Secure servers with firewall protection
  • Regular security audits and updates
  • Limited access to authorized personnel only
  • Secure document storage and disposal

Your Responsibilities

  • Keep login credentials confidential
  • Use secure networks for communication
  • Notify us immediately of any security concerns
  • Update your information regularly

7. Data Retention

Retention Periods

  • Active Client Data: 7 years from last transaction
  • Financial Records: 10 years as per legal requirements
  • Application Documents: Until process completion + 3 years
  • Marketing Data: Until consent withdrawal
  • Legal Documents: As required by applicable laws

Data Disposal

  • Secure deletion of electronic records
  • Physical document shredding
  • Complete removal from all systems

8. Your Rights and Choices

You Have the Right To:

  • Access and review your personal information
  • Correct inaccurate or incomplete data
  • Withdraw consent for marketing communications
  • Request deletion of your data (subject to legal requirements)
  • Receive explanation of data processing
  • Object to certain uses of your information

How to Exercise Your Rights:

Contact our Data Protection Officer at:
Email: velavaaspiregroups@gmail.com
Phone: +91 90954 44514

9. Cookies and Tracking Technologies

We Use:

  • Essential Cookies: For website functionality
  • Analytics Cookies: To improve user experience
  • Preference Cookies: To remember your settings
  • Security Cookies: For fraud prevention

Your Control:

  • Adjust browser settings to refuse cookies
  • Use incognito/private browsing modes
  • Clear cookies regularly from your device
  • Note: Disabling cookies may affect service quality

10. Third-Party Links and Services

Our services may contain links to:

  • Government portals and websites
  • Payment gateway providers
  • Social media platforms
  • Business partner websites

We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies separately.

11. International Data Transfers

As a Pan-India service provider:

  • Data may be transferred across state borders
  • We ensure equivalent protection standards
  • Compliance with Indian data protection laws
  • Secure transmission protocols

12. Children’s Privacy

Our services are not directed at individuals under 18 years. We do not knowingly collect information from children without parental consent.

13. Changes to This Policy

We may update this policy periodically:

  • Changes will be posted on our website
  • Material changes will be notified via email
  • Continued use implies acceptance of changes
  • Review policy regularly for updates

14. Grievance Redressal

Data Protection Officer

For privacy-related concerns, contact:
Name: [Designated Officer Name]
Email: velavaaspiregroups@gmail.com
Phone: +91 90954 44514
Address: 17/10B, Raheem Nagar, 2nd Street, Coimbatore North, Edayarpalayam, Coimbatore – 641025

Response Timeline

  • Acknowledgement: Within 24 hours
  • Resolution: Within 15 working days
  • Escalation: Available if unsatisfied with resolution

15. Consent

By using our services, you consent to:

  • Collection and use of your information as described
  • Storage and processing of your data in India
  • Communication via provided contact methods
  • Updates to this privacy policy

16. Contact Information

Velava Aspire Groups
Address: 17/10B, Raheem Nagar, 2nd Street,
Coimbatore North, Edayarpalayam,
Coimbatore – 641025, Tamil Nadu

Email: velavaaspiregroups@gmail.com
Phone: +91 90954 44514
Website: [Your Website URL]

Office Hours: Monday – Friday, 9:00 AM – 7:00 PM IST